Subject: Voice of the Customer: One of my Glorious days during my stint as a call center agent!
The customer went out of her way to commend our very own Arnold De Vera,
a pride of Team Indiana!
This is what Karen Williams has to say:
I just wanted to inform you of a recent customer service call I placed with your incredible sales representative Aron.
My goal was to cancel a reservation due to poor planning on my behalf.
I was seeking Expedia account credit for my mistake.
Aron was able to reimburse my account swiftly and even generate a couple of giggles from me.
He was very personable and seemed like he genuinely cared.
Thank you Aron for helping me out!
Expedia just created a raving fan!
a.k.a.
Marvin
No comments:
Post a Comment